Independent non profit organization for financial literacy and free debt advice

Complaint Resolution Process

Temida is committed to quality and taking excellent care of our clients. The concerns you share give us an opportunity to improve our services. Temida will attempt to resolve your concerns in an impartial, timely, professional, and confidential manner. If you choose to make a complaint, Temida will continue to treat you fairly regardless of the complaint. The following process will assist you in resolving your complaint:

Step One
Try to resolve the issue with the staff member who is directly assisting you. This can be done through whichever mode of communication is most comfortable for you (i.e. email, phone, or in-person).

Step Two
If the issue cannot be resolved with the staff member, or you are not comfortable contacting them, then contact our CEO by email providing a brief description of the concern in writing with your name and daytime telephone number. The manager will contact you within two (2) business days to further clarify and/or address your concerns.

Step Three
If your concern is not addressed to your satisfaction through Steps One or Two, you may escalate your concern to our Board Operations in writing to [email protected]