We welcome, listen, inform, support and help you to seek the solutions best suited to your needs with combined aspects of financial, social/mental and legal difficulties.
We aim to provide pro-bono services that are accessible and inclusive of our clients’ respective needs.
Providing clear, concise and accurate information and by resolving as much as possible during the first appointment
Maintaining the highest levels of privacy and confidentiality.
Employing caring, knowledgeable, and highly trained staff.
Providing timely and easy access to services and programs, using a variety of methods.
We listen to your concerns, understand your overall situation and goals, and provide you with free, unbiased guidance and information.
Treating everyone with courtesy and respect by listening and responding in a polite and friendly manner.
Replying to correspondence in a timely manner.
Being fair, equitable, consistent, and non-judgmental with everyone we help.
Continuously improving and innovating our programs and services by:– Inviting feedback from clients and stakeholders– Achieving and maintaining membership and accreditation with recognized accrediting bodies and with professional associations, and the ongoing development and training of our employees.
If you feel that we have not lived up to our Commitment to Clients or have some room for improvement, please let us know.